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What should you do if your Killeen home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your home – and your family members – against the multitude of risks you might experience, like theft, flooding, and fire. Despite the fact that your home might be ready, that doesn’t necessarily mean you are. Do you know what to do if your Killeen home alarm system goes off? The sound of an alarm can be jarring, disorienting, and could incite panic. Your best choice is to stay calm and abide by these easy guidelines.

Steps to Take Whenever Your Home Alarm System In Killeen Triggers

You don’t want to be in this predicament, but it’s also the reason why you ordered a home alarm system from the outset. You’re awakened in the middle of the night with the unmistakable sounding of an alarm after one of your sensors has been triggered. What are you going to do?

  1. Try not to panic. This is easy to say but harder to do when your home security alarm is blasting, and your pulse is pounding. But keeping a cool head is the most effective way to appraise what’s going on. Avoid the temptation of trying to handle the emergency on your own and allow your monitoring staff and first responders to do their job.
  2. Attend to your loved ones. Your main focus should be your family members and getting them out of danger. In the case of a break-in, this might involve proceeding to a designated safe room as far from entry points as possible. The trespasser was likely already scared off by the alarm, but it’s always smart to take extra precaution. If there’s smoke or flames, you need to leave your home without delay.
  3. Remember your phone. The vast majority of homeowners keep their cell phones with them all the time these days, but you may forget to take it during a crisis. It’s a good thing to have. You’ll have the chance to stay in touch with your monitoring specialists and receive notifications through your home security app.

Connect With Your 24-hour Monitoring Team

The moment your home alarm system in Killeen goes off, your 24-hour monitoring experts will act immediately. Their first step is to confirm your alarm, and that means reaching out to you. The procedure they follow is based on the type of emergency. To illustrate, when the emergency is due to a medical situation, a single attempt will be made to reach you before help is sent out. If you have a break-in - the most frequent type of alarm - a monitoring specialist will adhere to these guidelines to get in touch with you:

  • An effort will be made to reach you through the central command panel. You will usually be required to supply a passcode.
  • If that doesn’t get a reply, a call is made to your main contact number.
  • A second number or your first contact person is called next.
  • If there still isn’t an answer, nearby police officers are deployed.
  • Your monitoring professionals will attempt to reach you again once emergency personnel are contacted.

If you're not in a position to converse with the monitoring team, that’s OK. Support will still be dispatched even when you're unable to substantiate the emergency.

Prepare for any situation with a Vivint home alarm system in Killeen

Get prepared for any situation with a state-of-the-art home alarm system in Killeen from Vivint. Contact (254) 351-0495 to start customizing your home’s defense today.